ATTENDING THE TOURNAMENT / GENERAL INFORMATION
What are the dates of the tournament?
The 2013 Winston-Salem Open will be taking place from August 18-24, 2013.
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Which matches are played on which days during the Winston-Salem Open?
- Qualifying is scheduled for August 17-18.
- The early rounds are scheduled for August 19-21.
- Quarterfinals are scheduled for August 22, semifinals for August 23 and finals for August 24.
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Are tickets available?
Yes, tickets will go on sale March 5th.
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Where do I park?
FREE parking will be in the BB&T field parking lots, please enter off of Deacon Blvd. Click here for more directions.
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Where is the Wake Forest Tennis Center located?
The Wake Forest University Tennis Complex is located at100 West 32nd Street, Winston-Salem, NC 27105, adjacent to BB&T Football Field at Wake Forest University. Please
Click here for directions.
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When's the best day or session to attend?
Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles.
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When do the gates and ticket box office open?
The gates and ticket box office usually open 1.5 hours prior to the session start time. Click here to see the Tournament Schedule.
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What hotels are available near the tournament site?
The tournament has formed alliances with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under the Hotel Partners page.
Click here to see hotel partners.
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What food or beverages are permitted to be brought onto the grounds of the Wake Forest Tennis Center?
No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.
*All bags are subject to search upon entering the Wake Forest Tennis Complex.
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What concessions are available?
Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages. Credit cards will be accepted at the concession stands.
*You must be 21 years of age or older to purchase or consume alcoholic beverages on the grounds of the Winston-Salem Open.
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What is not allowed at the tournament?
- Sealed packages of any kind
- Briefcases
- Hard coolers or like containers
- Glass bottles or cans
- Aerosol cans or noisemaking devices
- Alcoholic beverages
- Umbrellas
- Commercial photographic or video cameras or recording devices
- Computers or Laptops
- Food (except for medical dietary or infant purposes)
- Weapons (regardless of permit)
- Pets (unless a service animal)
- Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the Winston-Salem Open, in its sole discretion.
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What is the policy on betting?
At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.
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Is the tournament televised?
Yes, the tournament will be televised. Please
click here for the complete TV Schedule.
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Will an ATM be available on site?
Yes.
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Am I allowed to bring a seat cushion to the matches?
Yes. Note, all the main stadium seats are padded.
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VOLUNTEERS / BALL PERSONS / MEDIA
How do I volunteer?
If you are interested in volunteering for the tournament please email your name, age, street address, mailing address and phone number to
volunteer@winstonsalemopen.com back to top
When are ball persons tryouts?
Ball person tryout dates have not been set.
All those individuals intersted in potentially being a ball person for the 2013 Winston-Salem Open must be 13 years of age by August 17, 2013.
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How do I get a media credential?
Click here to complete the media credential application.
*All applications for credentials MUST be completed and submitted prior to August 1, 2013 for full consideration.
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TICKETS
What is your general ticket policy?
ALL SALES ARE FINAL. NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED. EACH TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON. SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE.
Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented. Management reserves the right, without the refund of the ticket purchase price. to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.
By presenting a ticket for admission to Winston-Salem Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph of any aspect of the tournament.
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When do I get my tickets?
Tickets will be mailed to the shipping address provided in early August.
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When will my ticket purchase appear on my credit card?
Please allow at least one billing cycle (next statement) for the charges to appear on your credit card statement.
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Does my child need a ticket?
Every patron attending the Winston-Salem Open will need a ticket regardless of age.
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Will one ticket allow me to watch both the afternoon and evening sessions?
No. You will need a ticket to attend each session.
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What happens if it rains?
Inclement Weather Policy: If session is canceled after one match on Stadium Court is completed, no exchanges or refunds will be made. If session is canceled without the completion of one match on Stadium Court, the ticket holder is entitled to a (1) ticket to the same session of the tournament for the following year. The Winston-Salem Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Winston-Salem Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Winston-Salem Open schedule of play.
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Do you offer discounts?
Ticket packages are discounted over purchasing individual tickets.
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Can I request a specific seat?
You can request a specific seat by calling 336-758-6409 or by visiting the Wake Forest Box Office at Bridger Field House.
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Can I cancel my ticket order?
After you have confirmed the order online, we accept neither cancellation nor reimbursement.
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Can I add ticket(s) to my order after the booking has been processed?
Yes, you can add ticket(s) to your order, depending on availabilities. Please, contact our customer service at 336-758-6409. Depending on availability, additional tickets might not be located next to the initial ordered tickets.
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Can I modify my order?
For all questions regarding orders please call 336-758-6409.
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How can I purchase tickets?
We encourage you to book your tickets online. The process is very simple taking less than 2 minutes. You can also order tickets by calling 336-758-6409 or by visiting the Wake Forest Box Office at Bridger Field House. Please refer to the contact page.
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For which grandstand category can I purchase tickets?
The list of categories for which you can acquire single day and multi-session tickets is available on the "Tickets" page.
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How do I know whether tickets I want are still available?
If a certain ticket is available, you will be able to choose the quantity and add it to your shopping cart. A <<sold out>> comment appears for tickets that are unavailable.
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How do I order group tickets?
Call the box office 336-758-6409.
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Do you offer handicap accessible tickets and/or parking?
Yes, if you require handicap seats for yourself and/or your companion, as well as handicap parking at the Wake Forest Tennis Complex please call us at 336-758-6409.
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Do I get a parking pass with my tickets?
Parking is FREE with a paid ticket.
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If I leave a message over the phone, what information should I give?
Please provide the following details; first and last name, order reference if available, reason of the call, telephone and email address.
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Is re-entry permitted?
Yes, if you need to leave the tennis complex during a session and plan to return please have a ticket taker stamp your hand. You will need your ticket stub and your stamped hand for re-entry.
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PLAYERS / DRAWS / MATCH SCHEDULING
How is the draw made?
The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.
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How is the schedule made?
The schedule is made with input from the ATP World Tour, the players, television and the tournament. The tournament makes requests based on what it feels is in the best interest of the fans.
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When is the schedule made?
During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.
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Can you tell me now when a particular player will play?
No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when.
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Can I watch matches on other courts?
When you buy a ticket, you buy a reserved seat on Stadium Court. You are also free to watch matches on the other courts.
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On how many courts are matches played?
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Can I watch players practice? How do I know who's practicing when and where?
Yes, there are six courts are specifically used for practice courts. We will not know the practice schedule in advance.
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Why is the event schedule sometimes not available?
Timetables are sometimes planned on very short notice and may be confirmed relatively late. As soon as a timetable becomes available it will be displayed on the website.
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