Frequently Asked Questions

Questions And Answers

What are the dates of the tournament?

The 2017 Winston-Salem Open will be held from Saturday, August 19 through Saturday, August 26.

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Which matches are played on which days during the Winston-Salem Open?

  • Qualifying is scheduled for Saturday, August 20.
  • The early rounds are scheduled for Sunday, August 21 through Wednesday, August 24.
  • Quarterfinals are scheduled for August 25, semifinals for August 26 and finals for August 27.

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Are tickets available?

Tickets for the 2017 Winston-Salem Open will be on sale at the start of Summer 2017. We invite you to visit our tickets page to see the various options that were available for the 2016 tournament. Please note, all options are not guaranteed to be available for the 2017 WSO. 

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Where is the Wake Forest Tennis Complex located?

The Wake Forest Tennis Complex is located at 100 West 32nd Street, Winston-Salem, NC 27105, adjacent to BB&T Football Field at Wake Forest University. Please click here for directions.

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When is the best day or session to attend?

Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles.

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When do the gates and ticket box office open?

The gates and ticket box office usually open 1.5 hours prior to the session start time. Click here to see the Tournament Schedule.
 
Want to get into the Wake Forest Tennis Complex 30 minutes before everyone else? Purchasing a Collectible Credential allows you to enter the tournament site 30 minutes before gates officially open each day. For more information, visit the Collectible Credentials page on our website by clicking here.

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What hotels are available near the tournament site?

The tournament has formed relationships with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under the Hotel Partners page. Click here to see hotel partners.

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What food or beverages are permitted to be brought onto the grounds of the Wake Forest Tennis Center?

No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.

*All bags are subject to search upon entering the Wake Forest Tennis Complex.

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What concessions are available?

Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages.  Credit cards will be accepted at the concession stands.

*You must be 21 years of age or older to purchase or consume alcoholic beverages on the grounds of the Winston-Salem Open.

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What is not allowed at the tournament?

  • Sealed packages of any kind
  • Briefcases
  • Backpacks
  • Hard coolers or like containers
  • Glass bottles or cans fo any kind
  • Aerosol cans or noisemaking devices
  • Alcohol (available for purchase on tournament grounds)
  • Umbrellas
  • Commercial photographic or video cameras or recording devices
  • Computers, tablets or laptops
  • Food (except in limited quantities for medical, dietary or infant purposes)
  • Weapons
  • Animals (service animals allowed)
  • Flags, banners or signs
  • Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
  • "Selfie" sticks or other telescopic devices
  • Any materials constituting unauthorized advertising or promotion
  • Laser pointing devices
  • Tennis racquets (unless attending a clinic, then must be returned to car)
  • Bicycles or scooters of any type
  • In-line skates, roller skates, skateboards
  • Any other items deemed unlawful or dangerous by the management of the Winston-Salem Open, in its sole discretion.

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What is the policy on betting?

At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.

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Is the tournament televised?

Yes, the tournament will be televised. A full TV schedule for this year's tournament is available by clicking here
 

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Will an ATM be available on site?

Yes.

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Am I allowed to bring a seat cushion to the matches?

Yes

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Am I guaranteed to see a certain player?

No. The Winston-Salem Open is a single elimination tournament, and every player does not play every day; therefore we cannot guarantee that any particular player will play during a specific session. In addition, the players expected to play in the Winston-Salem Open may change without notice.

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Where do I park?

FREE parking is available in the BB&T Field parking lots. Please enter off of Deacon Blvd. Click here for more directions. 

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What is the Code of Conduct at the tournament?

Guest Code of Conduct

  • Shirts and footwear are required to be worn at all times
  • Do not wear any clothing or accessories with  indecent, inappropriate, or offensive messaging or imagery
  • Refrain from the use of foul, abusive, offensive or inappropriate language or gestures, and any inappropriate behavior that creates a disruptive atmosphere for other guests
  • Do not enter upon any tennis court without authorization 
  • Consume alcoholic beverages in a responsible and lawful manner
  • Do not use fan/user based video streaming apps and video recording devices to record on-court action or activities
  • Show your ticket/credential upon request and only sit in your designated seat, where applicable
  • Follow instructions from event staff regarding event operations or emergency procedures
  • Umbrellas may not be in the open position during play
  • Refrain from smoking, as this is a smoke-free environment
  • Please contact tournament officials if you witness something of concern

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