Frequently Asked Questions

FAQ Categories

ATTENDING THE TOURNAMENT / GENERAL INFORMATION

What are the dates of the tournament?

Which matches are played on which days during the Winston-Salem Open?

Are tickets available?

Where is the Wake Forest Tennis Complex located?

When is the best day or session to attend?

When do the gates and ticket box office open?

What hotels are available near the tournament site?

What food or beverages are permitted to be brought onto the grounds of the Wake Forest Tennis Center?

What concessions are available?

What is not allowed at the tournament?

What is the policy on betting?

Is the tournament televised?

Will an ATM be available on site?

Am I allowed to bring a seat cushion to the matches?

Am I guaranteed to see a certain player?

Where do I park?

What is the Code of Conduct at the tournament?

VOLUNTEERS / BALL PERSONS / MEDIA

How do I volunteer?

When are ball persons tryouts?

How do I get a media credential?

TICKETS

What is your general ticket policy?

When do I get my tickets?

When will my ticket purchase appear on my credit card?

Does my child need a ticket?

Will one ticket allow me to watch both the afternoon and evening sessions?

What happens if it rains?

Do you offer discounts?

Can I request a specific seat?

Can I cancel my ticket order?

Can I add ticket(s) to my order after the booking has been processed?

Can I modify my order?

How can I purchase tickets?

For which grandstand category can I purchase tickets?

How do I know whether tickets I want are still available?

How do I order group tickets?

Do you offer handicap accessible tickets and/or parking?

Do I get a parking pass with my tickets?

If I leave a message over the phone, what information should I give?

Is re-entry permitted?

PLAYERS / DRAWS / MATCH SCHEDULING

How is the draw made?

How is the schedule made?

When is the schedule made?

Can you tell me now when a particular player will play?

Can I watch matches on other courts?

On how many courts are matches played?

Can I watch players practice? How do I know who's practicing when and where?

Why is the event schedule sometimes not available?

 

Questions And Answers

ATTENDING THE TOURNAMENT / GENERAL INFORMATION

What are the dates of the tournament?

The 2017 Winston-Salem Open will be held from Saturday, August 19 through Saturday, August 26.

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Which matches are played on which days during the Winston-Salem Open?

  • Qualifying is scheduled for Saturday, August 20.
  • The early rounds are scheduled for Sunday, August 21 through Wednesday, August 24.
  • Quarterfinals are scheduled for August 25, semifinals for August 26 and finals for August 27.

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Are tickets available?

Tickets for the 2017 Winston-Salem Open will be on sale at the start of Summer 2017. We invite you to visit our tickets page to see the various options that were available for the 2016 tournament. Please note, all options are not guaranteed to be available for the 2017 WSO. 

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Where is the Wake Forest Tennis Complex located?

The Wake Forest Tennis Complex is located at 100 West 32nd Street, Winston-Salem, NC 27105, adjacent to BB&T Football Field at Wake Forest University. Please click here for directions.

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When is the best day or session to attend?

Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles.

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When do the gates and ticket box office open?

The gates and ticket box office usually open 1.5 hours prior to the session start time. Click here to see the Tournament Schedule.
 
Want to get into the Wake Forest Tennis Complex 30 minutes before everyone else? Purchasing a Collectible Credential allows you to enter the tournament site 30 minutes before gates officially open each day. For more information, visit the Collectible Credentials page on our website by clicking here.

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What hotels are available near the tournament site?

The tournament has formed relationships with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under the Hotel Partners page. Click here to see hotel partners.

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What food or beverages are permitted to be brought onto the grounds of the Wake Forest Tennis Center?

 

No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.

*All bags are subject to search upon entering the Wake Forest Tennis Complex.

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What concessions are available?

 
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Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages.  Credit cards will be accepted at the concession stands.

*You must be 21 years of age or older to purchase or consume alcoholic beverages on the grounds of the Winston-Salem Open.

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What is not allowed at the tournament?

  • Sealed packages of any kind
  • Briefcases
  • Backpacks
  • Hard coolers or like containers
  • Glass bottles or cans fo any kind
  • Aerosol cans or noisemaking devices
  • Alcohol (available for purchase on tournament grounds)
  • Umbrellas
  • Commercial photographic or video cameras or recording devices
  • Computers, tablets or laptops
  • Food (except in limited quantities for medical, dietary or infant purposes)
  • Weapons
  • Animals (service animals allowed)
  • Flags, banners or signs
  • Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
  • "Selfie" sticks or other telescopic devices
  • Any materials constituting unauthorized advertising or promotion
  • Laser pointing devices
  • Tennis racquets (unless attending a clinic, then must be returned to car)
  • Bicycles or scooters of any type
  • In-line skates, roller skates, skateboards
  • Any other items deemed unlawful or dangerous by the management of the Winston-Salem Open, in its sole discretion.

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What is the policy on betting?

 

At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.

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Is the tournament televised?

Yes, the tournament will be televised. A full TV schedule for this year's tournament is available by clicking here
 

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Will an ATM be available on site?

Yes.

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Am I allowed to bring a seat cushion to the matches?

Yes

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Am I guaranteed to see a certain player?

No. The Winston-Salem Open is a single elimination tournament, and every player does not play every day; therefore we cannot guarantee that any particular player will play during a specific session. In addition, the players expected to play in the Winston-Salem Open may change without notice.

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Where do I park?

FREE parking is available in the BB&T Field parking lots. Please enter off of Deacon Blvd. Click here for more directions. 

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What is the Code of Conduct at the tournament?

Guest Code of Conduct

  • Shirts and footwear are required to be worn at all times
  • Do not wear any clothing or accessories with  indecent, inappropriate, or offensive messaging or imagery
  • Refrain from the use of foul, abusive, offensive or inappropriate language or gestures, and any inappropriate behavior that creates a disruptive atmosphere for other guests
  • Do not enter upon any tennis court without authorization 
  • Consume alcoholic beverages in a responsible and lawful manner
  • Do not use fan/user based video streaming apps and video recording devices to record on-court action or activities
  • Show your ticket/credential upon request and only sit in your designated seat, where applicable
  • Follow instructions from event staff regarding event operations or emergency procedures
  • Umbrellas may not be in the open position during play
  • Refrain from smoking, as this is a smoke-free environment
  • Please contact tournament officials if you witness something of concern

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VOLUNTEERS / BALL PERSONS / MEDIA

How do I volunteer?

If you are interested in volunteering for the tournament please email your name, age, street address, mailing address and phone number to volunteer@winstonsalemopen.com. For more information about volunteering at the Winston-Salem Open, click here

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When are ball persons tryouts?

Ball person registration and tryouts will be held during Summer 2017. Please check back at a later date for more information. 
 
 

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How do I get a media credential?

Media credentials are not yet available for the 2017 Winston-Salem Open. With questions, please contact Andrew Wilson at wilsonaj@wfu.edu

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TICKETS

What is your general ticket policy?

ALL SALES ARE FINAL. NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED. EACH TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON.  SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE.
 
Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented.  Management reserves the right, without the refund of the ticket purchase price. to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way.  The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament. 
 
By presenting a ticket for admission to Winston-Salem Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph of any aspect of the tournament.

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When do I get my tickets?

Tickets will be mailed to the shipping address provided in early August.
 
 

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When will my ticket purchase appear on my credit card?

Please allow at least one billing cycle (next statement) for the charges to appear on your credit card statement.

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Does my child need a ticket?

 

Every patron attending the Winston-Salem Open will need a ticket regardless of age.

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Will one ticket allow me to watch both the afternoon and evening sessions?

No. You will need a ticket to attend each session.

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What happens if it rains?

Inclement Weather Policy: If session is canceled after one match on Stadium Court is completed, no exchanges or refunds will be made. If session is canceled without the completion of one match on Stadium Court, the ticket holder is entitled to a (1) ticket to the same session of the tournament for the following year. The Winston-Salem Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Winston-Salem Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Winston-Salem Open schedule of play.

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Do you offer discounts?

Ticket packages for the tournament are available at a discounted rate, as well as group tickets available at discounted rates for groups of at least 10 individuals. Please click here for ticket packages. Click here for group ticket information. 

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Can I request a specific seat?

You can request a specific seat by calling (336) 758-6409 or by visiting the Wake Forest Box Office at Bridger Field House.

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Can I cancel my ticket order?

After you have confirmed the order online, we accept neither cancellation nor reimbursement.

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Can I add ticket(s) to my order after the booking has been processed?

Yes, you can add ticket(s) to your order, depending on availabilities. Please, contact our customer service at (336) 758-6409. Depending on availability, additional tickets might not be located next to the initial ordered tickets.

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Can I modify my order?

For all questions regarding orders please call (336) 758-6409.

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How can I purchase tickets?

We encourage all patrons to order tickets online. The process is very simple and takes less than two minutes to complete. You can also order tickets by calling (336) 758-6409, or by visiting the Wake Forest Box Office at Bridger Field House.

For more information about tickets and how to purchse them, please visit our tickets page by clicking here

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For which grandstand category can I purchase tickets?

The list of categories for which you can acquire single day and multi-session tickets is available on our tickets page, which can be accessed by clicking here.

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How do I know whether tickets I want are still available?

If a certain ticket is available, you will be able to choose the quantity and add it to your shopping cart.  A <<sold out>> comment appears for tickets that are unavailable.

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How do I order group tickets?

Please call the box office at (336) 758-6409.

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Do you offer handicap accessible tickets and/or parking?

Yes, if you require handicap seats for yourself and/or your companion, as well as handicap parking at the Wake Forest Tennis Complex please call us at (336) 758-6409.

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Do I get a parking pass with my tickets?

Parking is FREE with a paid ticket.

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If I leave a message over the phone, what information should I give?

Please provide the following details; first and last name, order reference if available, reason of the call, telephone and email address.

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Is re-entry permitted?

Yes, if you need to leave the tennis complex during a session and plan to return please have a ticket taker stamp your hand.  You will need your ticket stub and your stamped hand for re-entry.

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PLAYERS / DRAWS / MATCH SCHEDULING

How is the draw made?

The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.

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How is the schedule made?

The schedule is made with input from the ATP World Tour, the players, television and the tournament. The tournament makes requests based on what it feels is in the best interest of the fans.

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When is the schedule made?

During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.

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Can you tell me now when a particular player will play?

No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when.

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Can I watch matches on other courts?

When you buy a ticket, you buy a reserved seat on Stadium Court.  You are also free to watch matches on the other courts.

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On how many courts are matches played?

Five courts.

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Can I watch players practice? How do I know who's practicing when and where?

Yes, there are six courts are specifically used for practice courts. A practice schedule will be updated periodically throughout the day each day of the tournament for fans to try to see their favorite players practice. 

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Why is the event schedule sometimes not available?

Timetables are sometimes planned on very short notice and may be confirmed relatively late.  As soon as a timetable becomes available it will be displayed on the website.

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