Frequently Asked Questions

Answers 

What are the dates of the tournament?
The 2024 Winston-Salem Open is currently on the tournament calendar for Saturday, August 17 - Saturday, August 24.
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Which matches are played on which days during the Winston-Salem Open?

Please visit our Tournament Schedule or Ticket Purchase pages too see when matches are scheduled.
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Are tickets available?
Tickets for the 2024 Winston-Salem Open are on available for pre-order! Visit our ticketing page to purchase.
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Where is the Wake Forest Tennis Complex located?
The Wake Forest Tennis Complex is located at 100 West 32nd Street, Winston-Salem, NC 27105, adjacent the Allegacy Federal Credit Union Stadium at Wake Forest University. Please click here for directions to the Winston-Salem Open.
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When is the best day or session to attend?
Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles. More players are around grounds earlier in the week, and you will find permanent seating overlooking several of the practice courts to provide fans with the best views.
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When do the gates and ticket box office open?
The gates and ticket box office usually open one hour prior to the session start time. Visit our Tournament Schedule page for more information. You may reach the box office at (336) 462-9030.
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What hotels are available near the tournament site?
The tournament has formed relationships with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under the Hotel Partners page. View our list of hotel partners.
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What food or beverages are permitted to be brought onto the grounds of the Wake Forest Tennis Center?
No food or beverages are allowed to be brought onto the grounds except for an unopened 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.
*All bags are subject to search upon entering the Wake Forest Tennis Complex.
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What is the policy on bringing bags?
There is a limit of one bag per ticket holder entering the grounds. Bags must be no larger than 12x12x16, and all bags are subject to search.
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What concessions are available?
Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages.  Credit cards will be accepted at the concession stands.
*You must be 21 years of age or older to purchase or consume alcoholic beverages on the grounds of the Winston-Salem Open.
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What is not allowed at the tournament?

• Sealed packages of any kind
• Briefcases
• Backpacks
• Hard coolers or like containers
• Glass bottles or cans of any kind
• Aerosol cans or noisemaking devices
• Alcohol (available for purchase on tournament grounds)
• Umbrellas
• Commercial photographic or video cameras or recording devices
• Computers, tablets or laptops
• Food (except in limited quantities for medical, dietary or infant purposes)
• Weapons
• Animals (service animals allowed)
• Flags, banners or signs
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• "Selfie" sticks or other telescopic devices, including camera lenses exceeding 100 mm
• Any materials constituting unauthorized advertising or promotion
• Laser pointing devices
• Tennis racquets (unless attending a clinic, then must be returned to car)
• Bicycles or scooters of any type
• In-line skates, roller skates, skateboards
Any other items deemed unlawful or dangerous by the management of the Winston-Salem Open, in its sole discretion.

What is the policy on betting?
At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.
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Is the tournament televised?
Yes, the tournament will be televised. A full TV schedule for this year's tournament will be available as we get closer to the tournament.

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Will an ATM be available on site?
Yes.
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Am I allowed to bring a seat cushion to the matches?
Yes.
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Am I guaranteed to see a certain player?
No. The Winston-Salem Open is a single elimination tournament, and every player does not play every day; therefore we cannot guarantee that any particular player will play during a specific session. In addition, the players expected to play in the Winston-Salem Open may change without notice.
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Where do I park?
FREE parking is available in the Allegacy Federal Credit Union Stadium parking lots. Please enter off of Deacon Blvd. Click here for additional directions to the Winston-Salem Open.
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What is the Code of Conduct at the tournament?
Guest Code of Conduct

• Shirts and footwear are required to be worn at all times
• Do not wear any clothing or accessories with indecent, inappropriate, or offensive messaging or imagery
• Refrain from the use of foul, abusive, offensive or inappropriate language or gestures, and any inappropriate behavior that creates a disruptive atmosphere for other guests
• Do not enter upon any tennis court without authorization
• Consume alcoholic beverages in a responsible and lawful manner
• Do not use fan/user based video streaming apps and video recording devices to record on-court action or activities
• Show your ticket/credential upon request and only sit in your designated seat, where applicable
• Follow instructions from event staff regarding event operations or emergency procedures
• Umbrellas may not be in the open position during play
• Refrain from smoking, as this is a smoke-free environment
• Please contact tournament officials if you witness something of concern